An update from Roger

Apr 12, 2015 by Roger Lynch

There was a lot of attention tonight on how we handled the premiere of HBO’s Game of Thrones.

Overall, we successfully delivered a great experience to the vast majority of our customers. Where we truly improved was among those who may have experienced streaming errors in the past – we saw tremendous gains.

What drove this progress? We made updates to a variety of core systems to improve user experience from account creation to service delivery. We also distributed updates to the app across all of our platforms starting late last week. These updates helped in load management and delivered new features, like parental controls.

Any stumbles tonight? A few. Most notably, we heard of (and experienced for ourselves) some Roku devices taking too long to load our app. Our teams are actively addressing this issue.

We are excited to have a lot of great content across the Sling TV platform, including HBO’s linear and Video-on-Demand content. If you missed Game of Thrones tonight, or are simply starting late, check it out. All seasons are available on demand, including tonight’s season premiere.

Thank you for your business and support. If you are looking for help, guidance or need assistance troubleshooting, you can always reach out to us on Twitter @slinganswers.

Thanks for your support.

CEO of Sling TV

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